Shipping & Returns

General Terms:

LumaNest Light reserves the right to update the rules when necessary, and the updated version will be published on https://lumanestlight.com/  with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by LumaNest Light immediately. All buyers are deemed to accept the rules if they are using the services provided by LumaNest Light. LumaNest Light's policy shall prevail.

For after-sales issues, buyers should file a return & refund request within 25  days of the delivery date.  If the period of Return & Refund request exceeds 25 days of the delivery date, LumaNest Light reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting LumaNest Light via https://lumanestlight.com/contact-us .

LumaNest Light shall not accept after-sale request for "non-defective remorse returns", and has the right to accept or reject the request. LumaNest Light will abide by the policy under this condition.

If LumaNest Light accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under LumaNest Light's policy restriction, the "restocking & repacking fee" in total deducted shall not exceed 35% of order total price.

LumaNest Light shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on the policy, agree on refund or redelivery between LumaNest Light and buyer or others, LumaNest Light must refund in not more than 3 business days, or redelivery not more than 5 business days.

Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to LumaNest Light. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, LumaNest Light has the right to reject the return and refund request. Whether the evidence is compelling or not will ultimately be determined by LumaNest Light Under Various Circumstances:

2. Goods Returned in Transit

If the package is sent back to LumaNest Light during transit for any reason, and the buyer applies for a refund, LumaNest Light should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, LumaNest Light should ship out and redeliver a new product.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, LumaNest Light should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request. The following steps must be followed when creating this type of request.

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload a video.

b  The products need to be returned to LumaNest Light, if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, LumaNest Light will make a refund, resend, or accept the return for any of the following cases:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

Notes:

3.3 Products Damaged

LumaNest Light offers a full refund or a replacement if packages arrived are badly damaged.

LumaNest Light offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

3.4 Incorrect or Missing Products

LumaNest Light has a strict quality control process before products are dispatched. 

LumaNest Light will deal with incorrect or missing products as follows:

a. For incorrect products, LumaNest Light offers a full refund or replacement.

Notes:

If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.

If the order cannot be corrected or returned, the buyer will bear the losses.

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly).

If the proof checked by LumaNest Light is not showing the problem clearly and or if the proof checked by LumaNest Light is not showing the problem clearly, the proof is invalid, and the LumaNest Light has the right to reject the buyer's refund request.

If the buyer's proof shows a problem clearly after being checked by the LumaNest Light, the proof checking time shall not more than 3 business days, and if the goods need to be returned to get a refund, LumaNest Light should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, LumaNest Light should refund the order within 3 business days of the refund request.

If proof is valid, and buyer requests redelivery, LumaNest Light should redelivery within 5 business days of proof approval. Please note LumaNest Light has the right to refund order if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.

5.1 Incorrect or Missing Products

LumaNest Light will deal with incorrect or missing products as follows:

a. For incorrect products, LumaNest Light offers a full refund or replacement.

b. For products with wrong color, size which doesn't affect product function, etc., LumaNest Light offers a refund or resend if you provide a screenshot of your complaint including name, content and date.

 6. Orders Cancellation

For orders cancellation, LumaNest Light offers a full refund  only before products are processed by warehouses.